This Privacy Policy explains how 19000 collects, uses, stores, and protects your personal information when you use our platform. By registering an account, you confirm that you have read and accepted the practices described here.
Last updated: June 2025
19000 is committed to protecting the personal data of every Filipino player who registers and plays on our platform. This policy applies to all personal information collected through 19000.club, our mobile experience, and any related communications you receive from us. We handle your data in accordance with applicable Philippine data protection legislation, including the Data Privacy Act of 2012. If you have any concerns at any point, you may contact our support team via live chat from within your account dashboard.
When you register an account with 19000, we collect the personal information you provide directly, including your full name, date of birth, registered address, email address, and your preferred payment method details. We also collect information generated through your use of the platform, such as your betting history, transaction records, login timestamps, device type, and IP address. If you contact our support team, we may retain records of that correspondence for quality assurance and dispute resolution purposes. We use cookies and similar tracking technologies to understand how players navigate the platform, which helps us improve the experience for all users. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of some features on the platform.
Your personal information is used primarily to operate your account, process deposits and withdrawals, verify your identity, and deliver the betting and gaming services you have requested. We also use your data to comply with our legal and regulatory obligations, including anti-money laundering checks and responsible gaming monitoring required under Philippine law. Where you have opted in, we may use your contact details to send you promotional communications about offers and new features on the platform — you can unsubscribe from these at any time by contacting support. We use aggregated, anonymised data for internal analytics and product improvement, and this data cannot be used to identify you individually. 19000 does not sell your personal data to third parties for their own marketing purposes under any circumstances.
19000 shares your personal data only in the limited circumstances necessary to operate the platform and meet our legal obligations. We work with trusted third-party service providers — including payment processors, identity verification services, and platform infrastructure partners — who process your data strictly on our behalf and under confidentiality obligations. These partners are not permitted to use your data for any purpose other than performing the services we have engaged them for. We may also disclose personal information to relevant Philippine regulatory or law enforcement authorities when required to do so by law, court order, or legitimate regulatory request. Outsideof these specific scenarios, your personal data will not be shared with any external party without your explicit consent. We do not transfer your data outside the Philippines except where required by the operation of internationally hosted infrastructure, in which case appropriate safeguards are applied to protect your information.
19000 retains your personal data for as long as your account remains active and for a period after closure as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure in line with anti-money laundering requirements. Correspondence records held for dispute resolution purposes are kept for the duration reasonably necessary to resolve any outstanding matter. Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked to you. If you would like to know more about the specific retention period that applies to particular categories of your data, please contact our support team via live chat.
As a registered player on the 19000 platform, you have rights over your personal data under the Data Privacy Act of 2012. You have the right to request access to the personal information we hold about you, to have inaccurate data corrected, and to request deletion of data that is no longer required for the purposes for which it was collected. You may also object to certain types of processing, such as the use of your data for marketing communications, and withdraw your consent at any time where processing is based on consent. Requests to exercise any of these rights can be submitted by contacting our support team via the live chat facility in your account dashboard, and we will respond within the timeframe required by applicable law. Please note that some requests may be subject to limitations where retention is required for legal or regulatory compliance.
19000 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view sensitive player information. We conduct regular reviews of our security practices to ensure they remain appropriate to the nature and volume of data we process. Despite our best efforts, no online platform can guarantee absolute security, and we encourage you to protect your account by using a strong, unique password and never sharing your login credentials with anyone. If you believe your account has been compromised, please contact support immediately so we can take steps to secure it.
19000 uses cookies and similar technologies to enable core platform functionality, remember your preferences, and gather anonymised analytics that help us improve the player experience. Strictly necessary cookies are always active as they are essential for the platform to function correctly, including maintaining your login session and securing transactions. Analytics cookies collect information about how pages are used in aggregate, and we use this data solely to improve our service — not to build individual advertising profiles. You can control non-essential cookies through your browser settings at any time, though doing so may limit certain features of the platform. For a full list of the cookies in use on the 19000 platform and their specific purposes, please contact our support team.
19000 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, we will notify registered players via email or a prominent notice within the platform before the changes take effect. Continued use of the 19000 platform following notification of a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how your personal data is handled. The date at the top of this page indicates when the policy was last updated.
Quick answers to what Filipino players ask most about how 19000 handles personal data.
Our support team is available around the clock to help Filipino players with any privacy-related concerns. You can also review our Terms and Conditions or visit the FAQ for more information.